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Most of our products are sent via Standard Ground via UPS
or Fedex.
We now offer 4-business-day expedited shipping at an additional cost.
Products may take up to 3 weeks to arrive at their destination, but we ask that you allow 8 weeks before your event.
We do not guarantee on-time arrival unless you order expedited shipping, so please plan accordingly.
Order Amount |
Regular Shipping |
Expedited |
|---|---|---|
$1 - $50 |
$8.99 |
$25.95 |
$50.01 - $100 |
$10.99 |
$27.95 |
$100.01 - $300 |
$14.99 |
$32.95 |
| $300.01 - $499.99 | $18.99 | $38.95 |
| $500 + | FREE | $45.00 |
EXPEDITED SHIPPING
Our expedited shipping option is 3-4 business days. Please keep in mind that this is transit time. Orders still take 1-2 days to be processed before shipping. If your event is only 4 days away, we can not guarantee on-time arrival even with expedited shipping.
We do not ship to P.O. Boxes, APO/FPO, Alaska, Hawaii, Puerto Rico, Canada, Guam, Virgin Islands, or anywhere outside of the Continental US. We also only accept orders drawn on US banks/currency with a valid US address.
Why is Shipping So High?
A lot has changed since the price of gasoline went up. Unfortunately, most carriers are now tacking on gasoline surcharges, which means an increased cost for everyone. Several of our suppliers are on the East Coast - but our biggest consumer area is California. It can cost a small fortune to ship items across the country, and we're actually footing a lot of the bill. Our rates are very reasonable considering all factors. Some of our items are quite heavy and you're actually saving a bundle with our flat rates (most retailers are charging the "true shipping" based on weight. Egad!)
A Diamond Image is a home-based business involving little or no direct contact with merchandise. Most products are drop-shipped directly to the customer from the manufacturer or importer on our behalf.
*** We recommend at least an 8 week window when ordering. This is to ensure that if there is a product back-order, or are any problems with an order, arrangements can still be made to obtain or replace items in time for the event. Only defective items will be replaced. We do not accept returns nor do we issue refunds. We require prior authorization for replacement and do not offer expedited shipping on any orders or replacements. Due to the nature of our business, we are not responsible if the buyer has not received their merchandise in time for their event. This is why we strongly urge buyers to plan and purchase well ahead of time. ***
