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ALL SALES ARE FINAL.
Only defective items will be replaced. We do not
accept returns nor do we issue refunds on non-defective items.
We require prior authorization for replacement and do not offer expedited
shipping on any orders or replacements. Request to replace damaged or
defective items must be made IMMEDIATELY upon receipt of your package.
Only requests made within 5 business days of package receipt will be
considered.
Due to the nature of our business, we are not responsible if the buyer has not received their merchandise in time for their event. This is why we strongly urge buyers to plan and purchase well ahead of time. (At least 8 weeks before your event.)
Once an order has been placed, it is final. If your event is cancelled, we regret that we cannot accept a return. You are buying at your own risk.
Please be sure that your credit card or PayPal information is kept secure. We cannot cancel or refund an order because a friend or someone in your family thought it was fun to place an order for you. We incur cost as soon as we place your order with our supplier and cannot be held responsible for the costs associated.
Please email your details to: tiffanya@gmail.com within 5 business days of package receipt. We will instruct you how to proceed from there.
Replacements will be sent via Standard Ground Shipping. We will not refund original shipping amount for any reason.
We do not accept returns on non-defective items. A defective item is one which was not constructed properly, is off-color from other like items, or is broken due to manufacturer error (and not from shipping damage.)
We do not replace candles or candy.
Candles and candy will settle in winter (with some cracking possible,) and melt in summer. Please be aware of this, as we will not accept replacement requests for candles or candy for ANY reason. Exception: candles which come in a glass or resin holder which has been damaged or is defective will be replaced but not refunded.
Thank you.
